Preface 前言



Plan of the Book 課程學習目標綱要



Study Guide 使用導?



UNIT 01 Taking Appointments Over the Phone受理電話預約掛號

- Taking Reservations接受預約

- Changing Reservations更改預約時間

- The Origin of Nurses護士的歷史



UNIT 02 Receiving Patients接待病患

- Receiving Patients接待病患

- Asking Patients About Their Conditions詢問病患他們的狀況

- Various Types of Nurses不同種類的護士



UNIT 03 Checking the Conditions of Patients確認病患狀況

- Checking Patients’ Conditions確認病患狀況

- Checking on Pain確認痛楚

- Pain Assessment Tools疼痛評估工具



UNIT 04 Giving Directions in and out of Buildings醫院的方向指引

- Giving Patients Directions to Departments指引病患前往不同科別

- Giving Visitors Directions to Patients’ Rooms為訪客指引前往病房的方向

- Various Departments in General Hospital綜合醫院的不同科別



UNIT 05 Examinations (I) 檢查（一）

- Taking Blood抽血

- Getting Urine and Stool Samples尿液與糞便採樣

- Nurses’ Working Schedules護士的工作時間表



UNIT 06 Examinations (II) 檢查（二）

- MRI Scans磁振造影檢查

- Ultrasound Scans超音波檢查

- The Importance of Teamwork for Nurses團隊合作對護士的重要性



UNIT 07 Giving Hospitalization Orientations住院環境導覽

- Describing Patients’ Rooms描述病房

- Answering Patients’ Questions About Hospital Stays回答病患關於住院的問題

- How Nurses Can Cope With Stress護士如何應對壓力



UNIT 08 Taking Care of Patients照顧病患

- Changing Patients’ Dressings替病人更換紗布

- Telling Patients to Change Positions告知病患要換姿勢

- Fall Prevention Programs跌倒防治計畫



UNIT 09 Discussing Medication 討論藥物

- Explaining the Possible Side Effects of Medication解釋藥物可能會有的副作用

- Answering Patients’ Questions About Medication回答病患關於藥物的問題

- Preventing Medication Errors避免用藥疏失



UNIT 10 Reassuring Patients and Guardians安慰病患與家屬

- Reassuring Patients Waking Up From Surgery安撫手術過後醒來的病人

- Reassuring Patients’ Guardians安撫病患家屬

- Therapeutic Relationships Between Nurses and Patients護士與病人間的治療關係



UNIT 11 Discharging Patients允許病患出院

- Informing Patients of Dos and Don’ts通知病人注意事項

- Helping Patients Pay Their Bills協助病患付款

- The Importance of Discharge Planning出院計畫的重要性



UNIT 12 Handling Calls From Discharged Patients接聽出院病患的電話

- Calls From Patients Who Need Something有所需要的病患來電

- Calls From Patients Who Are Complaining About Their Symptoms抱怨他們的症狀的病患來電

- What is Medical Tourism? 何謂醫療旅遊？



Answer Key & Script & Translation



Appendix: Word List